The Optical Network Terminal (ONT) is the device that connects your home to Norwood Light Broadband’s fiber-optic network. Keeping an eye on its lights is the fastest way to troubleshoot any internet or phone issues!
Use this quick guide to understand what the lights on your ONT mean and the first steps you should take if something isn’t working correctly.
ONT Light Status Guide
| Light | Status | What It Means |
| POWER, BROADBAND, SERVICE, ETHERNET | Solid Green | Everything is running normally. |
| Flashing Green | The device is attempting to connect. | |
| Solid Red | Something may be wrong with the connection. | |
| Off | The device is not connected or powered on. | |
| PHONE | Solid Green | There is a call in progress. |
| Off | Your phone is ready to use (no call in progress). |
The First Step: How to Reboot Your ONT
If you are experiencing any issues with your ONT, the first and most effective step is to reboot the device. This often clears connection problems without needing a call to support.
You can reboot your ONT using either of these simple methods:
- Cable Method: Remove the power cable from the back of the ONT, wait for 10 seconds, and then plug it back in.
- Switch Method: If your ONT has a separate power source switch, turn the power source off, wait for 10 seconds, and then switch it back on.
Need More Help?
If you’ve followed the reboot steps and your service lights (Broadband or Service) remain Solid Red or you still cannot get connected, it’s time to reach out to our team.
Contact the Care Team: If the steps above do not resolve the issue, contact our Care Team for direct technical support.
Call Norwood Light Broadband Tech Support at 781-948-1150, option 2.
